Poker88 Privacy Policy – How We Protect Malaysian Players' Personal Data

1 Introduction

Poker88 is an online casino and betting platform operating exclusively for the Malaysian market. We understand that in today's digital age, trust is the most valuable asset — and that trust begins with how we handle your personal information.

This Privacy Policy is written in clear, plain English because we believe every Malaysian player deserves to know exactly what happens to their data — not buried in complex legal language, but explained in everyday terms that everyone can understand.

By registering an account or using any of the services provided by Poker88, you give your consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use our platform.

2 Personal Data We Collect

Poker88 only collects data that is strictly necessary to provide our services. We do not engage in excessive data collection. The following are the categories of data we collect:

We not collect irrelevant information such as biometric data, medical records, or other sensitive information unless required by applicable law.

3 How We Use Your Personal Data

Personal data collected by Poker88 used solely for the following purposes:

• Account Management: Creating, verifying, and managing your Poker88 account, including the required KYC (Know Your Customer) process.
• Service Provision: Gives you access to all games and betting on Poker88 — from poker, baccarat, lottery, slots, roulette, and Sports Betting (Malaysia Super League, EPL), to badminton, e-sports, and Virtual Sports.
• Transaction Processing: Securely and accurately processing deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks).
• Customer Support: Providing assistance and resolving your enquiries or complaints via live chat, email, or Telegram in Bahasa Malaysia.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorized access, and violations of Terms & Conditions.
• Regulatory Compliance: Compliant with Malaysia's PDPA requirements, AML (Anti-Money Laundering) regulations, and directives from relevant authorities.
• Service Improvement: Analyses platform usage patterns in aggregate (not individually) to improve the player experience and develop new features.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — only where you have given your consent to receive marketing communications from Poker88.

4 Legal Basis for Data Processing

Poker88 processes your personal data on one or more of the following legal bases under the Malaysia PDPA 2010:

• Consent: When you register an account and accept this Privacy Policy, you give your consent to the processing of your data for the stated purposes.
• Contract Performance: Processing required to fulfill the service agreement between you and Poker88 — including the processing of deposits and withdrawals.
• Legal Obligations: Processing required to comply with Malaysian legal obligations applicable to Poker88.
• Legitimate Interests: Processing necessary for Poker88's legitimate interests, such as fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental right to privacy.

5 Data Sharing with Third Parties

Poker88 does not sell your personal data. However, under certain limited circumstances, we may share your data with the following parties:

• Payment Service Provider: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX operators require certain transaction data to process your payments securely.
• Game Software Provider: Our licensed game providers require basic game session data to run games correctly and ensure game integrity.
• IT Service Provider: Hosting, cybersecurity, and technical infrastructure providers that help us operate the Poker88 platform — all bound by strict confidentiality agreements.
• Auditing Body: Independent auditing bodies that review our RNG systems and compliance may access the technical data necessary for audit purposes only.
• Authorities: Malaysian law enforcement agencies, courts, or regulatory bodies where required by law or a valid court order.

6 Data Security

Poker88 invests seriously in data security infrastructure. The technical and organisational measures we implement include:

• 256-bit SSL Encryption for all data in transit between your browser and our servers.
• Data-at-rest encryption for all sensitive data stored in our databases, including financial information and identification documents.
• Role-based access control (RBAC) which ensures that only authorised staff can access specific data based on their job requirements.
• 24/7 security monitoring by an experienced cybersecurity team that continuously monitors for signs of suspicious activity.
• Penetration testing periodically by independent security experts to identify and address vulnerabilities before they can be exploited.
• Data backup periodically to geographically separate data centres to ensure service continuity.
• Security awareness training mandatory for all Poker88 staff with access to player data.

While we take all reasonable precautions, no security system is 100% impenetrable. In the event of a material security breach, we are committed to notifying you within 72 hours.

7 Data Retention Period

Poker88 retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law:

• Active account data: Retained for the duration your account remains active and for 7 years following account closure, for AML compliance and tax purposes.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date as required under Malaysian financial law.
• Security logs: Retained for 2 years for security investigation and dispute resolution purposes.
• Marketing data: Retained until you withdraw your consent or request deletion.
• Cookie data: Depending on the type of cookie — session cookies are deleted when the browser is closed, while persistent cookies are stored for a set duration (typically 30 days to 1 year).

When data is no longer needed and there is no legal requirement to retain it, Poker88 will securely delete it using methods that ensure the data cannot be recovered.

8 Cookies & Tracking Technologies

Website Poker88 uses cookies and similar tracking technologies to enhance your experience. Here are the types of cookies we use:

• Essential Cookies: Required for core website functions — login, game sessions, security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language (Bahasa Melayu), display theme, and other settings for your convenience.
• Analytics Cookies: Helps us understand, in aggregate, how players use our platform for improvement purposes — this data does not identify individuals.
• Security Cookies: Helps us detect suspicious activity, unauthorised login attempts, and protect your account.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the platform. Poker88.

9 Your Personal Data Rights

Under Malaysia's PDPA 2010, you have the following rights regarding the personal data we hold:

10 Children's Data

Poker88 is a platform intended exclusively for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.

If you believe your child under the age of 21 has registered an account on poker88 by providing false information about their age, please contact us immediately at support@poker88-bangla.com. We will investigate the matter, close the account in question, and delete all associated data as soon as possible.

11 Amendments to This Privacy Policy

Poker88 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes:

• We will update the "Updated" date at the top of this document.
• We will notify you via your registered email or in-platform notification at least 14 calendar days before the changes take effect.
• For significant changes, we may request your renewed consent before the changes take effect.

Continued use of the Poker88 platform after any changes take effect will be considered your acceptance of the amended Privacy Policy. We encourage you to review this page periodically.

12 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy or the way Poker88 handles your personal data, please contact our Data Protection Officer (DPO) at:

• Email: support@poker88-bangla.com (please label the subject: "Data Privacy Inquiry")
• Live Chat: Via the Poker88 platform — available 24/7

We are committed to responding to all privacy-related enquiries within 14 working days. For more complex rights requests (such as data portability or deletion), we may require up to 30 working days and will notify you if additional time is needed.